Cancellation

PDF sample withdrawal form for download

Cancellation policy

In accordance with the following cancellation policy, you only have a right of cancellation if you are a consumer. According to § 13 BGB (German Civil Code), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

In order to exercise your right of withdrawal, you have to contact us

PUSTEFIX GmbH                         Phone: 0049 (0) 7071 – 79 10 06
Bahnhofstraße 29                      Fax: 0049 (0) 7071 – 79 10 07
72072 Tübingen                         E-Mail: bubbles@pustefix.de
Germany

by means of a clear declaration (for example, a letter sent by mail, fax or e-mail) about your

e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

You can also exercise your right of withdrawal online at https://www.pustefix.de/en/footer/customer-service/cancellation/. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email), containing details of the content of your notice of withdrawal as well as the date and time of its receipt.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.