The EU Commission provides a platform for out-of-court settlement of disputes. This gives consumers the opportunity to settle disputes relating to their online order out of court. The Settlement of Disputes Platform can be found here.

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V. (General Consumer Arbitration Board of the Centre for Conciliation)
Straßburger Straße 8
77694 Kehl
Website: www.verbraucher-schlichter.de
Email: mail@verbraucher-schlichter.de
Tel: +49-7851-79579-40

Our consumer complaints email:
seifenblasen@pustefix.de